Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

At peak times or in the event of matters beyond our control such as a postal strike, orders may potentially experience delays. Should such a matter arise we will endeavour to notify you at the earliest opportunity and keep you updated on the progress of your order.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout although the below can be taken as a rough guide.

Number of itemsEstimated delivery timePrice
1 – 51 to 2 business days£1.99
6+1 to 2 business days£3.99

International Shipping

We are only able to offer shipping within the UK at the current time. We are looking to offer international shipping soon so please check back soon if you are outside the UK!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@sustainabuddies.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We offer free returns (minus shipping charges) within 28 days of order date. Items must be unused and in their original packaging.

For more information about our returns policy please check our Returns Policy page. Click here to access it. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@sustainabuddies.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at sales@sustainabuddies.co.uk or contact us using any of the available methods on our Contact Us page.