Return Policy

Our Returns Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 28 days of purchase, minus postage charges. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Returned items must be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please simply send an email to sales@sustainabuddies.co.uk containing your order number and reason for return. We will then reply within 1-2 business days to confirm the return details. You can also contact us for a return using any of the other methods on our Contact Us page – Click Here

Once the return has been completed & received on our side, we will process your refund within 7 working days. 

Additional Information

Should you have any more questions about our shipping process please do not hesitate to contact us at sales@sustainabuddies.co.uk or using any of the contact methods on our Contact Us page